"We trained our supervisors, to ask everyday, 3 times a day. Hey, anybody got a story of something good that happened yesterday?" - Steve Wynn
What I love about this is the idea of getting your employees to tell stories of about something good that happened the previous day. I feel that most of the time we are so focused on fixing customer problems. More of our work needs to be about the positive and good things that are occurring for our customers.
Watch 5 minutes from minute 12 to 17. This video will start at minute 12.
I've create a customer service training course called Statups Customer Support Course. I want to make it easier for startups to train their employees in the basics and best practices of customer support. Check it out here.