Anybody got a story of something good that happened yesterday?

"We trained our supervisors, to ask everyday, 3 times a day. Hey, anybody got a story of something good that happened yesterday?" - Steve Wynn

What I love about this is the idea of getting your employees to tell stories of about something good that happened the previous day. I feel that most of the time we are so focused on fixing customer problems. More of our work needs to be about the positive and good things that are occurring for our customers.

Watch 5 minutes from minute 12 to 17. This video will start at minute 12.



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Tags: customer-support

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